Privacy Policy
Introduction
At BITWIN Corporation, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including integrations with third-party communication platforms such as RingCentral.
Information We Collect
We collect several types of information from and about users of our website and services: Personal Identifiable Information (PII) such as your name, email address, phone number, and company name; Communication Data related to communication tools usage like RingCentral, such as call logs, messages (metadata), and user preferences; Technical Data including IP address, browser type, device information, operating system, and activity logs; and Usage Data describing how you use our website or services.
How We Use Your Information
We use the information we collect to provide logistics and freight transportation services; facilitate communication using RingCentral and other operational tools; improve our website and customer experience; provide customer support; monitor and analyze usage trends; and comply with legal and regulatory obligations, including DOT and FMCSA requirements.
RingCentral Integration
Our service uses RingCentral's APIs to facilitate communication. When you connect your RingCentral account, we may access and use data such as your RingCentral account information, call and message metadata (not message content), and contact and directory information. We access only the data necessary for service functionality. This data is not shared with third parties except as required to operate the service.
SMS Consent & Opt-In
By providing your phone number, you consent to receive SMS messages from BITWIN Corporation related to dispatch updates, load information, and account notifications. Message frequency may vary. You can opt out at any time by replying STOP. For assistance, reply HELP. We do not share, sell, or rent your phone number to third parties for marketing purposes.
Mobile Opt-In Data Protection
Mobile opt-in information and SMS consent data will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Any information shared with service providers is used solely to support operational messaging and service delivery.
Sharing of Your Information
We do not sell your personal information to third parties for marketing purposes. We do not share mobile messaging data, SMS consent, or opt-in information with third parties for marketing purposes. We may share information with service providers who assist in our operations, business partners when coordinating shipments, and regulatory authorities when required by law.
Data Retention
We retain personal data only as long as necessary to provide services and fulfill the purposes outlined in this policy, comply with federal transportation recordkeeping requirements, resolve disputes, and enforce agreements. Data related to RingCentral usage may be securely stored in line with RingCentral's developer guidelines.
Your Data Protection Rights
You have the right to access the personal data we hold about you; request correction or deletion of your data; object to or restrict certain data processing; and withdraw consent for data usage where applicable. To exercise these rights, contact us at zafar130119@gmail.com or 312-934-5056. Some information must be retained to comply with DOT recordkeeping requirements.
Security of Your Information
We implement industry-standard technical and organizational measures to protect your information, including encryption, secure data storage, and access controls, designed to protect personal information against unauthorized access, alteration, or disclosure.
Third-Party Links
Our website may contain links to third-party websites, including embedded services such as Google Maps. We are not responsible for the privacy practices of such sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, contact BITWIN Corporation at 3544 Crosswater Ct, Elgin, IL 60124, United States, by phone at 312-934-5056, or by email at zafar130119@gmail.com. MC 1341287 · DOT 3764227.